Contact Info:
By email:
info@tokicollection.com
By standard mail:
Toki Collection, LLC
1422 W. Willow St., Suite 200
Chicago, IL 60622
By phone:
773.252.0320
info@tokicollection.com
By email:
info@tokicollection.com
By standard mail:
Toki Collection, LLC
1422 W. Willow St., Suite 200
Chicago, IL 60622
By phone:
773.252.0320
info@tokicollection.com
CUSTOMER SERVICE
Online Purchasing We accept all major credit cards (VISA, MasterCard, American Express) and are processed securely through Paypal. Toki Collection jewelry is made to order and will be delivered within 2-3 weeks once the transaction is processed. Because all jewelry is individually handmade to order, please expect slight variations.
Shipping Policy All orders ship FedEx ExpressSaver unless otherwise specified. Shipping charges will vary according to destination, weight, and value of shipment. All shipments are insured. For other shipping options, please email us at info@tokicollection.com and include “alternate shipping” in the subject heading.
Tax Sales tax will be applied to all orders shipped within Illinois.
Custom Orders All custom orders are final. For specific requests, please email us at info@tokicollection.com and include “custom order” in the subject heading and we will accommodate your request if possible.
Returns At Toki Collection, we want you to be ecstatic about the jewelry you purchase. If you are not satisfied with your purchase, you may return unworn merchandise in resaleable condition within 7 days of receipt of purchase for merchandise credit only. Shipping and handling fees are non-refundable. No returns are available for custom orders or sale items as they are considered a final sale.
Return Shipping All returns must be received in its original condition. We recommend shipping the item(s) in a padded envelope or box. Most importantly, INSURE YOUR PACKAGE. We cannot be responsible for items lost or damaged in transit and merchandise credit will not be issued if this occurs. Please ship all returns to: Toki Collection, LLC 1422 W. Willow St., Suite 200 Chicago, Illinois 60622
Repairs In the event that your Toki Collection purchase becomes damaged from normal wear or during shipment, we will repair it free of charge within 30 days from receiving the jewelry. For repair inquiry, please email your request to service@tokicollection.com
Please refer to our Terms of Sales/Use for further details.
Online Purchasing We accept all major credit cards (VISA, MasterCard, American Express) and are processed securely through Paypal. Toki Collection jewelry is made to order and will be delivered within 2-3 weeks once the transaction is processed. Because all jewelry is individually handmade to order, please expect slight variations.
Shipping Policy All orders ship FedEx ExpressSaver unless otherwise specified. Shipping charges will vary according to destination, weight, and value of shipment. All shipments are insured. For other shipping options, please email us at info@tokicollection.com and include “alternate shipping” in the subject heading.
Tax Sales tax will be applied to all orders shipped within Illinois.
Custom Orders All custom orders are final. For specific requests, please email us at info@tokicollection.com and include “custom order” in the subject heading and we will accommodate your request if possible.
Returns At Toki Collection, we want you to be ecstatic about the jewelry you purchase. If you are not satisfied with your purchase, you may return unworn merchandise in resaleable condition within 7 days of receipt of purchase for merchandise credit only. Shipping and handling fees are non-refundable. No returns are available for custom orders or sale items as they are considered a final sale.
Return Shipping All returns must be received in its original condition. We recommend shipping the item(s) in a padded envelope or box. Most importantly, INSURE YOUR PACKAGE. We cannot be responsible for items lost or damaged in transit and merchandise credit will not be issued if this occurs. Please ship all returns to: Toki Collection, LLC 1422 W. Willow St., Suite 200 Chicago, Illinois 60622
Repairs In the event that your Toki Collection purchase becomes damaged from normal wear or during shipment, we will repair it free of charge within 30 days from receiving the jewelry. For repair inquiry, please email your request to service@tokicollection.com
Please refer to our Terms of Sales/Use for further details.
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